• Fantastic opportunity to develop your career while making a difference in your community
• Join a friendly, dynamic, welcoming, and inclusive team of caring professionals
• Salary band: $90,000 to $100,000 per year, plus excellent benefits

About Casey House 

Casey House is a specialty hospital providing ground-breaking holistic care for people living with and at risk of HIV. We offer a growing mix of inpatient, outpatient, and community-based services that meet clients where they are in their individual journeys to health and wellness. Casey House believes clients deserve dignity and judgment-free health care. Through their innovative and comprehensive approach, an extensive interdisciplinary team provides holistic care within the context of people’s lives, choices, communities, and circumstances. Casey House is much more than a place for clients to get better. It’s a place where clients receive compassion. Where they can feel empowered. Where they can feel respected. Where they can feel included. Casey House Foundation raises funds exclusively for Casey House. 

To support us in this work, we are committed to building a team that reflects the diversity of the community in which we live and serve, including 2SLGBTQ+, Indigenous, Black, and other racialized communities, as well as those living with HIV. Every Casey House staff member, peer, and volunteer acts and delivers care to clients in accordance with our purpose, values, and philosophy of care. If you share our values, we would love to have you in our team!

Casey House is committed to providing accommodation in all parts of the hiring process. If you require an accommodation, please notify us, and we will work with you to meet your needs.

For more information about Casey House, please visit our website.

About the Opportunity

Casey House is looking for a Implementation Lead to join our team in Toronto, ON, on a full-time basis (37.5 hours per week, M-F). 

Are you passionate about transforming healthcare systems to deliver meaningful, client-centered care? Do you thrive on making a tangible impact by leading the rollout of innovative clinical programs and services? We are seeking an Implementation Lead to join our Strategy and Knowledge team. In this role, you will be at the forefront of translating human-centered design strategies into actionable, sustainable changes that directly improve staff and client experiences. You will play a crucial role in ensuring the successful rollout of new clinical programs, services, and care pathways, all while aligning with our commitment to inclusivity, quality outcomes, and client-centered care.

RESPONSIBILITIES:

As an Implementation Lead, you will:

• Collaborate with the Director of Service Design and Clinical Directors to create and execute comprehensive implementation plans informed by client experience, staff insights, and evidence-based practices. These plans will include detailed timelines, resource allocation, and risk management strategies.
• Use iterative design and prototyping through pilots to guide the implementation of newly designed services, ensuring alignment with organizational values and meeting the needs of diverse client populations.
• Measure progress against success principles, rubrics, and key performance indicators (KPIs) to ensure effective implementation and sustainability of new services. Provide ongoing feedback to refine and enhance service delivery.
• Provide coaching and support to clinical staff throughout the change process, ensuring smooth adoption of new practices and empowering staff to contribute to service improvements.
• Lead efforts to translate service design strategies into practical knowledge for clinical teams. Facilitate lessons learned sessions and share best practices to enhance service delivery.
• Continuously evaluate outcomes of newly implemented services, working with the Quality Lead to support quality improvement (QI) initiatives that optimize client outcomes.
• Identify opportunities for further refinement of clinical services and processes, fostering a culture of excellence and accountability.
• Act as the primary liaison between the Director of Service Design, Clinical Directors, clinical staff, and the Client Centered Design Specialist.
• Work with the Client Centered Design Specialist and Client Advisory Committees to ensure that GIPA/MEPA values are upheld by integrating the lived experiences of structurally marginalized populations living with or at risk of HIV into every stage of the implementation process.
• Lead team meetings, workshops, and training sessions to gather insights, provide updates, and facilitate smooth adoption of new services and workflows.
• Actively involve individuals living with HIV in the planning, implementation, and evaluation of clinical programs, ensuring that their experiences and insights are central to decision-making processes.

About You

You have a strong background in healthcare service innovation and processes, with expertise in iterative design, prototyping, and implementation. You are experienced in developing comprehensive implementation plans that include detailed timelines, resource allocation, and risk management strategies. Your proficiency in using data-driven insights to measure progress, coupled with your experience with innovation frameworks and methodologies, allows you to effectively drive initiatives from concept to execution. 

You are experienced in both strategic service design and hands-on implementation. You’re dedicated to measuring outcomes, improving services, and ensuring the changes you help implement are meaningful and sustainable.

The following skills and qualifications will also be required: 

• • A Bachelor’s degree or equivalent experience in healthcare (e.g., nursing, social work, public health) or a design-related field (e.g., Strategic Foresight and Innovation, Anthropology, Cognitive Psychology, Human Centered Design, User Experience, Service Design). A Master’s degree is an asset.
  • Minimum of 5 years of experience in service innovation, design, and implementation.
  • Proven ability to lead and coach multidisciplinary teams through complex change processes.
  • Knowledge and experience with innovation and implementation frameworks and methodologies, focusing on program development, iteration, monitoring, and evaluation.
  • Healthcare experience, including care pathway coordination, or similar roles within the healthcare industry, is an asset.
  • Background in clinical care delivery with a focus on implementing client-centered services and improving health outcomes is an asset.
  • Demonstrated knowledge of anti-oppression frameworks, social, structural, and colonial determinants of health, and the principles of intersectionality. You are committed to mitigating their impacts on marginalized populations.
  • Project management experience and the ability to manage multiple initiatives concurrently.
  • Strong interpersonal skills, including the ability to inspire and empower individuals, build relationships, and facilitate cross-team collaboration.
  • Proficiency in standard computer applications (MS Office Suite) and visualization software such as Figma, Adobe Creative Suite, Miro/Mural.
  • Self-awareness, critical self-reflection, and a willingness to seek support when needed.

Most importantly, you will join us with an open mind, and a compassionate and empathetic desire to make a positive difference in your community. 

About the Benefits

• Extended health and dental coverage
• Life insurance and LTD insurance
• Participation in Healthcare of Ontario Pension Plan (HOOPP)
• Competitive personal entitlement plan
• Flexible working arrangements 
• On-site indoor parking available on a first-come basis
• Annual professional development program
• 24/7 Employee Assistance Program

If this sounds like the opportunity for you, apply now! 

Please be aware that Casey House has adopted a mandatory COVID-19 vaccination policy, which requires all staff to be fully vaccinated, or for those not able to receive the COVID-19 vaccine, provide medical documentation and undertake point of care antigen testing no later than 48 hours prior to the start of each shift. 

Casey House is committed to providing accommodation in all parts of the hiring process. If you require accommodation, please notify us, and we will work with you to meet your needs.